Anthony Fletcher

VP, Digital Services
LGE Community Credit Union

Check out the incredible speaker line-up to see who will be joining Anthony.

Download The Latest Agenda

Customer Behavior and Customer Experience

Monday, June 4th, 2018

2:40 PM Fireside Chat: Developing an Effective Complaint Management Program

Having a dedicated and well-trained customer service team and portal is paramount to retaining customers. This session will look at the importance of establishing a formalized complaint management process at your organization and how to run it effectively.

Panelist will Address:

•Establish a complaint management process and who should own it

•Ideas around governance and oversight—how do you ensure that everyone has a line of sight to the information and how do you engage leaders

•Report and share data in an impactful way