Future Digital Finance (past event)
April 24 - 26, 2017
Amelia Island, Fl
Contact Us: 1.888.482.6012
James Ray
MD, Global Enterprise Accounts
JPMorganChase
Check out the incredible speaker line-up to see who will be joining James.
Download The Latest AgendaCustomer Behavior and Customer Experience
Monday, June 4th, 2018
9:35 AM Keynote Panel Discussion: Looking at Cross-Platform Opportunities—Assessing And Delivering on Customer Expectations
With multiple devices at your customer’s fingertips, how can you better understand changing customer expectations and deliver an experience that sets you apart across all platforms? Panelists will address:
• Capture customer feedback and preferences more holistically vs. by channel
• More effectively integrate efforts across platforms
• Understand the importance of continuous innovation given rapid technology advancements
• Capture customer feedback and preferences more holistically vs. by channel
• More effectively integrate efforts across platforms
• Understand the importance of continuous innovation given rapid technology advancements
4:20 PM Panel Discussion: Using the Power of Storytelling to Create Emotionally Engaging Experiences
Creating genuine emotional connections with your clients and customers is not only key to driving loyalty, but it’s also essential in creating brand advocacy and passion. This session will articulate how customer experiences and effective brand story telling can become your organizations key differentiator.
• Map the emotional connections that a customer has with your brand?
• Learn what impact does story telling have on these emotional connections?
• Use storytelling and emotional connections to improve customer experiences?
• Map the emotional connections that a customer has with your brand?
• Learn what impact does story telling have on these emotional connections?
• Use storytelling and emotional connections to improve customer experiences?