Future Digital Finance (past event)

April 24 - 26, 2017

Amelia Island, Fl

Contact Us: 1.888.482.6012

James Ray, MD, Global Enterprise Accounts at JPMorganChase
JPMorganChase Logo

James Ray


MD, Global Enterprise Accounts
JPMorganChase

Check out the incredible speaker line-up to see who will be joining James.

Download The Latest Agenda

Customer Behavior and Customer Experience

Monday, June 4th, 2018


9:35 AM Keynote Panel Discussion: Looking at Cross-Platform Opportunities—Assessing And Delivering on Customer Expectations

With multiple devices at your customer’s fingertips, how can you better understand changing customer expectations and deliver an experience that sets you apart across all platforms? Panelists will address:
• Capture customer feedback and preferences more holistically vs. by channel
• More effectively integrate efforts across platforms
• Understand the importance of continuous innovation given rapid technology advancements

4:20 PM Panel Discussion: Using the Power of Storytelling to Create Emotionally Engaging Experiences

Creating genuine emotional connections with your clients and customers is not only key to driving loyalty, but it’s also essential in creating brand advocacy and passion. This session will articulate how customer experiences and effective brand story telling can become your organizations key differentiator.
• Map the emotional connections that a customer has with your brand?
• Learn what impact does story telling have on these emotional connections?
• Use storytelling and emotional connections to improve customer experiences?