Justin Flanagan

Head of Sales - Financial Services and Insurance
Questback

With a track record including Thomson Reuters and IHS Markit, Justin contributes extensive knowledge within the Financial Services and Insurance industry including real estate and FinTech. Leading various business teams, Justin specializes in assisting multi-national enterprises to overcome current challenges and optimize operation. Previously, he led a practice primarily focused on asset management and insurance at IHS Markit. In addition to contributing articles to a variety of sources, Justin also speaks regularly as industry events on customer experience, employee engagement and the future of technical innovation for the financial services industry.

Check out the incredible speaker line-up to see who will be joining Justin.

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Customer Behavior and Customer Experience

Monday, June 4th, 2018

12:10 PM Keynote: The Future Face of Finance

Customer experience is more than the end user experiences delivered. It’s about understanding and measuring an evolving landscape and distributing actionable insights across the enterprise. Leading a forward-thinking discussion, Questback’s Justin Flanagan will discuss on how leading firms are linking feedback from experience measurement systems to drive new operational realities and differentiation in a rapidly evolving customer experience landscape. What is your firm doing to build understanding of these tectonic shifts in customer expectations such that you can prioritize, gain consensus and deploy investment to take action? Session benefits include:

• Mobilizing the organization delivers tangible business results from your customer experience strategy

• Employee engagement is required to transform strategic planning into successful operational execution

• Integrating customer experience, employee engagement and financial performance delivers actionable business foresight to not only compete but differentiate