Future Digital Finance (past event)

April 24 - 26, 2017

Amelia Island, Fl

Contact Us: 1.888.482.6012

Laura DeGraff, VP Digital Acquisition at Barclays Financial

Laura DeGraff


VP Digital Acquisition
Barclays Financial

Check out the incredible speaker line-up to see who will be joining Laura.

Download The Latest Agenda

Customer Behavior and Customer Experience

Monday, June 4th, 2018


10:55 AM Keynote Panel Discussion: Connecting Customer Experience with Your Brand Story, Mission and Vision

Now more than ever, it’s important to align your brand story, mission and vision with the customer experience. This panel will examine the role your brand plays in driving experiences and how to connect your company’s mission and vision to experiences. Learn:

How the brand, marketing and CX should align to convey the brand experience
How the brand strategy should support CX and vice versa
The importance of language in reflecting your brand

2:00 PM Panel Discussion Revolution: Looking at Mobile Now and in the Future

Creating impactful experiences in the mobile space is no easy task. Organizations are creating one-off mobile strategies without first considering why people need mobile in the first place. How are people engaging on mobile and for what reasons? How will people use mobile in the future? This panel will explore:
• Ways to use the mobile channel as part of the omni-channel customer experience
• How to prepare for future customer expectations