Future Digital Finance (past event)
April 24 - 26, 2017
Amelia Island, Fl
Contact Us: 1.888.482.6012
Laura DeGraff
VP Digital Acquisition
Barclays Financial
Check out the incredible speaker line-up to see who will be joining Laura.
Download The Latest AgendaCustomer Behavior and Customer Experience
Monday, June 4th, 2018
10:55 AM Keynote Panel Discussion: Connecting Customer Experience with Your Brand Story, Mission and Vision
Now more than ever, it’s important to align your brand story, mission and vision with the customer experience. This panel will examine the role your brand plays in driving experiences and how to connect your company’s mission and vision to experiences. Learn:
• How the brand, marketing and CX should align to convey the brand experience
• How the brand strategy should support CX and vice versa
• The importance of language in reflecting your brand
2:00 PM Panel Discussion Revolution: Looking at Mobile Now and in the Future
Creating impactful experiences in the mobile space is no easy task. Organizations are creating one-off mobile strategies without first considering why people need mobile in the first place. How are people engaging on mobile and for what reasons? How will people use mobile in the future? This panel will explore:
• Ways to use the mobile channel as part of the omni-channel customer experience
• How to prepare for future customer expectations
• Ways to use the mobile channel as part of the omni-channel customer experience
• How to prepare for future customer expectations