Future Digital Finance (past event)
April 24 - 26, 2017
Amelia Island, Fl
Contact Us: 1.888.482.6012
Nikos Acuna
Director of Innovation
Rocket Fuel
Check out the incredible speaker line-up to see who will be joining Nikos.
Download The Latest AgendaCustomer Behavior and Customer Experience
Monday, June 4th, 2018
11:20 AM Keynote: A.I. Powered Customer Experience Transformation
With shifting consumer expectations, investment in financial technology has exploded. Successful banking organizations are differentiating around the customer experience, using a combination of people, process and technology to unite a seemingly disparate flood of new data. Powered by advances in artificial intelligence, forward-thinking companies have evolved from a product-based approach to one that is customer centric and data-driven. These more agile institutions cognitively engage with consumer data signals to "anticipate" desires, becoming Predictive Banking Enterprises. Nikos Acuna of Rocket Fuel Innovation and Christine Duque from the Accenture Distribution and Marketing Practice explore five key strategic imperatives where banks must invest to stay competitive in a rapidly evolving digital financial ecosystem.